Tandalea MercerTandalea Mercer

Global Director of Diversity, Equity and Inclusion at Genesys


Tandalea Mercer is a diversity and inclusion champion, culture strategist, change agent, leadership coach, professor and subject matter expert, armed with 21 years of progressive corporate experience.

She has held various corporate titles and has served at the pleasure of the U.S. Secretary of Labor, as an EEO Compliance Officer for the United States Department of Labor- Office of Federal Contract Compliance Programs. Over the course of time, in addition to working for the public sector at both the local and federal levels, Mercer worked in several other industries including: non-profit, private and in Higher Education, in several capacities within HR compliance, policy, diversity and inclusion and training. Additionally, Ms. Mercer has built her career within Diversity and Inclusion and has held senior level management positions.

She is an Adjunct Professor at California State University at Northridge, where she teaches African American Politics at the undergraduate level and she also teaches Best Practices in Diversity and Inclusion at California State University- Los Angeles, for the Masters of Public Administration Program within Political Science Graduate Studies. Mercer possesses two Bachelor of Arts Degrees- (Political Science and English) from Delaware State University, a Historically Black University (HBCU). Tandalea also holds a dual Masters Degree in Urban policy analysis and mgmt/ public administration from The New School University.

Additionally, she is a Professional in Human Resources (PHR), holds a certification in Life Coaching, from the Orange County Life Coaching Institute, Certified EEO Counselor and a Certified Diversity Professional as well. She is member of many civic, social and multicultural organizations including: Alpha Kappa Alpha Sorority, Incorporated, Society of Human Resources Management, NAACP and the NAAHR. She is also a recipient of several awards including a Thinkfinity Award for Multicultural Excellence from Verizon and is a speaker and published author of several industry articles.

Takes part in

May, 25 8:30 PM CEST

Culturally Insensitive Language in the Workplace - D&I and Power of Words

Join Genesys Global DE&I Director and Professor, Tandalea Mercer for an examination of culturally insensitive language in the workplace, as well as a look back at how the power of words have shaped many of the developments of the past year. From the historical origins of the divisive language dating back to colonialism to a discussion about how we can move away from it, this talk will cover a lot of ground from how words can disrupt inclusion in the workplace to how they may even incite violence. You will also take away practical examples of how to choose intentionality around language as a force for empathy and positive communication, as well as hear a call to action and how Genesys’ core values tie into this.
Tandalea Mercer Global Director of Diversity, Equity and Inclusion at Genesys