Susan BartlettSusan Bartlett

Human-Centred Design Practitioner

Susan Bartlett is a strategic thinker, a service designer, and a student of organizational behaviour. She works with organizations who want to build the workplace of the future — inclusive, customer-centric, integrated with technology, and focused on worker well-being.

In her consulting practice, Susan emphasizes co-creating with stakeholders, applying a systems-thinking lens to problem solving, and using human-centred design to effect organizational change. She has worked with Fortune 500 companies across North America, spanning a variety of industries including healthcare, financial services, retail, hospitality, and natural resources.

Susan was previously the CEO at one of North America's leading service design firms, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford. She holds degrees in computer science, English literature, and philosophy, politics, and economics. She lives in Toronto with her husband and two energetic boys.

Takes part in

May, 27 2:00 PM CEST

Radically Reimagined Recruiting: Hire More Inclusively and Effectively

Do you want to increase diversity in your organization, but feel like you’re just trying to meet
hiring targets? Does screening hundreds of resumes make hiring feel like a crapshoot? Should
you use “blind” candidate applications to reduce unconscious bias?
If you’re confused about how to hire equitably and inclusively, you’re not alone.
Rosie Yeung, Certified HR Leader and veteran recruiter, and Susan Bartlett, Rhodes Scholar
and human-centred design expert, lead this interactive design thinking workshop to make a
centuries old process more equitable, inclusive and effective.

Rosie Yeung CPA, CA, CHRL, Principal and Founder of Changing Lenses
Susan Bartlett Human-Centred Design Practitioner